In today's fast-paced business world, uninterrupted customer support is not just a luxury; it's a necessity. For businesses leveraging Aisista's AI-powered CRM, understanding and proactively managing your account credits is key to ensuring your custom chatbot remains a 24/7 asset. This guide will walk you through Aisista's credit system, helping you maintain seamless AI customer service and avoid any unexpected interruptions.

Why Proactive Credit Management Matters

Your Aisista subscription is designed to provide powerful AI capabilities tailored to your business needs. This includes a set amount of 'timely credit' (your subscription duration) and 'message credit' (the number of interactions your AI can handle). Running out of either can temporarily halt your AI's operations, leading to missed customer inquiries, potential lost sales, and a dip in customer satisfaction. By staying on top of your credits, you ensure your AI chatbot is always ready to engage, assist, and convert.

Locating Your Credit Information

All your essential credit and usage data is readily available on your Aisista Business Dashboard (accessible via overview.php after selecting a business). Once logged in, navigate to the dashboard, and you'll immediately see two prominent cards dedicated to your credit status:

  1. Remaining Timely Credit: This card displays the number of days left in your current subscription plan. A clear progress bar visually indicates how much of your subscription period remains. This is crucial for understanding your billing cycle and planning renewals.
  2. Remaining Messages: This card shows the total number of AI messages your business has left within its current plan. Like the timely credit, a progress bar provides a quick visual cue of your message consumption. This metric directly reflects your AI's operational capacity.

Understanding Your Credit Types

  • Remaining Timely Credit (Days Left): This refers to the active duration of your Aisista subscription. Whether you're on a monthly, quarterly, or annual plan, this counter tells you exactly how many days until your plan expires. It's your primary indicator for subscription renewal. As this number dwindles, it's a clear signal to visit the renewal.php page to extend your service.

  • Remaining Messages: Every interaction your AI chatbot has with a customer consumes a message credit. This includes both incoming customer queries and outgoing AI responses. Monitoring this allows you to gauge your AI's activity level and ensures you have sufficient capacity for peak periods. If you frequently find yourself nearing your message limit before your timely credit expires, it might be an indicator to consider upgrading your plan on the renewal.php page to accommodate higher volumes.

Strategies for Proactive Management

  1. Set Up Notifications: Aisista allows you to configure real-time notifications for critical events, including low credit warnings and plan expiry. Navigate to your Settings (settings.php) and then to the Notification Settings card. Choose your preferred channel (Email, Telegram, or Both) and toggle alerts for 'Low Credit' and 'Plan Expiry'. This ensures you're always informed well in advance.

  2. Regularly Review Your Dashboard: Make it a habit to check your overview.php dashboard. Beyond credits, you can also review the 'Messages per Day Chart' to understand your typical usage patterns. This data can help you anticipate future needs.

  3. Plan for Renewal and Upgrades: Don't wait until the last minute. As your 'Remaining Timely Credit' decreases, proactively visit the renewal.php page. Here, you can select a new plan, choose your desired duration, and complete the payment process, ensuring your service continues without a hitch. If your 'Remaining Messages' are consistently low, explore higher-tier plans that offer more message capacity.

  4. Optimize AI Responses: While not directly a credit management tool, ensuring your AI's responses are concise and effective can indirectly help manage message consumption. A well-trained AI (via business.php) that answers questions efficiently might require fewer back-and-forth messages to resolve an inquiry.

The Benefits of Seamless AI Support

By actively managing your Aisista credits, you unlock several key advantages:

  • Uninterrupted Customer Service: Your AI chatbot remains operational 24/7, providing consistent support and never missing a lead or inquiry.
  • Predictable Budgeting: You can better forecast your operational costs and avoid unexpected service disruptions due to expired plans or depleted message quotas.
  • Maximized AI Value: You ensure your investment in Aisista continues to deliver maximum value by always being available to your customers.

Don't let your AI go silent. Take control of your Aisista credits today and ensure your business enjoys continuous, intelligent customer support.

Ready to see it in action? Sign up for your free trial today!