Welcome to the future of customer engagement! At Aisista, we believe every business, regardless of size, deserves powerful AI-driven customer support. Our platform empowers you to create custom chatbots that understand your business, answer customer queries, and even process orders 24/7. If you're new to Aisista, this guide is your perfect starting point. We'll walk you through the essential steps to get your AI chatbot up and running, ready to transform your customer interactions.

Step 1: Create Your Business Profile

Your journey begins by defining your business within Aisista. This foundational step is crucial as it sets the stage for your AI's understanding and functionality. You'll be prompted to provide some basic information:

  • Business Name: This is how your business will be identified within the Aisista platform and, often, by your customers.
  • Business Category: Selecting the correct category (e.g., Retail, Services, Healthcare) is vital. It helps our AI models contextualize your business, leading to more accurate and relevant responses. Think of it as giving your AI a head start in understanding your industry's nuances.

For new users, this is also where you'll select your initial plan. Aisista offers various plans tailored to different business needs, ensuring you have the right resources to scale your AI support effectively.

Step 2: Train Your AI Agent: The Brain of Your Bot

Once your business profile is set, it's time to imbue your AI chatbot with knowledge. This is where you teach your bot everything about your business, products, policies, and frequently asked questions. Aisista provides two key areas for this training:

  • Business Summary: A concise, short description of your business (up to 300 characters). This summary helps your AI grasp the core essence of what you do, providing a quick reference for general inquiries.
  • Detailed Business Facts: This is your AI's comprehensive knowledge base (up to 5000 characters). Here, you should provide all the specific information your chatbot needs to answer customer questions accurately. We highly recommend using bullet points for clarity. Include:
    • Your operating hours and days.
    • Return policies, shipping information, and warranty details.
    • Answers to common FAQs.
    • Specific services offered and their descriptions.
    • Any unique selling propositions or company values.

The more detailed and accurate your information here, the smarter and more helpful your AI chatbot will be. Think of it as writing the ultimate employee handbook for your AI assistant.

Step 3: Populate Your Product/Service Catalog

For businesses selling products or services, integrating your catalog directly into Aisista supercharges your AI's ability to drive sales and provide detailed support. Navigate to the Products section to add your offerings:

  • Product Name & Description: Clearly define what you offer.
  • Stock Count: Keep track of availability.
  • Picture: Uploading high-quality images is crucial. Your AI can use these visuals to enhance customer interactions, show product examples, and make recommendations.

By having your products and services readily available, your AI chatbot can answer specific inquiries about features, pricing, and availability, guiding customers seamlessly from interest to purchase.

Step 4: Connect Your AI Chatbot to Your Audience

With your business defined and your AI trained, the final step is to deploy your chatbot where your customers are. Aisista offers flexible connection options:

  • Connect to Telegram: Easily integrate your AI chatbot with Telegram. Simply paste your bot token, and Aisista handles the rest, turning your Telegram bot into a powerful customer support channel.
  • Add to Your Website: Embed a dynamic chat widget directly onto your website. Aisista provides a simple HTML script that you can copy and paste, instantly giving your website 24/7 AI-powered customer engagement. You also get a direct sharable link to your chat page.
  • API Access: For advanced users and custom integrations, Aisista offers API access. Generate an API key to connect your AI chatbot with virtually any other application or system, unlocking limitless possibilities for automation and data exchange.

Your AI Journey Has Begun!

Congratulations! You've successfully set up your Aisista AI chatbot. Now, you can explore other powerful features like reviewing conversations, managing orders, and analyzing performance through your dashboard. Aisista is designed to grow with your business, continuously learning and improving to deliver unparalleled customer experiences. Start building your custom AI chatbot today and witness the transformation in your customer support and sales!